Case Study: Integrated IT achieves 90% faster reporting and becomes more proactive with BrightGauge

How BrightGauge Helps Integrated IT Stay Proactive

Integrated IT, a Waltham-based MSP serving hospitals, manufacturers and government agencies, wanted to shift from break‑fix work to a proactive, ITIL-driven approach—but was spending hours manually compiling Kaseya and ConnectWise data into reports. After acquiring a company that already used BrightGauge, Integrated IT adopted BrightGauge dashboards, automated reports and integrations (ConnectWise Manage, Kaseya, Dropbox) to gain real‑time visibility and enforce proactive workflows.

By implementing BrightGauge, Integrated IT automated reporting and dashboards, cutting report build time by about 90% (from roughly 6 hours to 30 minutes or less), improved task tracking so client needs are met before go‑live, and used individual metrics for staff development; other departments have started using BrightGauge as well. Planned use of BrightGauge Goals, Snapshots and Dropbox integration is expected to further reduce ticket aging and increase accountability.

Integrated IT

Cindy Bisner

Tech Support Manager