Case Study: First Stop IT boosts visibility, accountability, and client retention with BrightGauge

How BrightGauge has Helped First Stop IT Stand Out in Their Market

First Stop IT, a UK-based IT support provider serving small and medium-sized businesses, needed better operational visibility and client reporting to grow and compete for larger accounts. To address this, they adopted BrightGauge, using BrightGauge dashboards integrated with ConnectWise Manage and ConnectWise Automate to centralize KPIs, SLAs, and team performance data.

BrightGauge implemented live, wall-mounted dashboards (including a “How are we doing today?” view) and scheduled reports that pull from both ConnectWise sources, enabling reporting on about 90% of First Stop IT’s activity and running multiple scheduled dashboards. The BrightGauge solution increased accountability and morale, created healthy competition, improved response times and customer service, and strengthened client reporting and retention—helping First Stop IT stand out when pitching larger clients.

First Stop IT

Gemma Staines

Owner & Managing Director