Case Study: Cards Technology achieves consolidated KPI visibility and extends reporting to customers with BrightGauge

Cards Technology Extends BrightGauge to their Customers

Cards Technology, an IT services provider founded in 2000 that focuses on infrastructure and database management, needed a way to consolidate KPIs and supplement work started in ConnectWise so non-technical staff could see and act on metrics. They turned to BrightGauge and, within 30 minutes, CEO Sam Card had created his first custom dashboard, quickly exposing KPIs across the team and surfacing opportunities for improvement.

BrightGauge delivered custom dashboards, an Advanced account with data mashups, and integrations to ConnectWise, Kaseya, QuickBooks, SmileBack and even Aptora’s Total Office Manager to bridge previously disconnected systems. The result: real-time KPIs shown on six office TVs, weekly ticket-time analyses that inform process changes, technician performance-based compensation, and clearer metrics (e.g., endpoints/revenue and agreement efficiency); Cards Technology now runs 5 datasources and 487 gauges thanks to BrightGauge.

Cards Technology

Sam Card

Chief Executive Officer