Case Study: Mainstay Technologies achieves 99% patch/install compliance and company-wide data visibility with BrightGauge

Mainstay Explains How to be Data Driven from the Top Down

Mainstay Technologies, an MSP led by CEO Ryan Barton, struggled with limited BI capabilities—relying on slow, hard-to-share reports from ConnectWise and LabTech (ConnectWise Manage · Automate) and lacking visibility into PSA and RMM data. Seeking an MSP-focused, customizable BI tool, Mainstay adopted BrightGauge to visualize KPIs, drive accountability, and make data accessible across the business.

BrightGauge delivered dashboards, client-facing reports, and internal drilldowns that made patching, ticket trends, infrastructure health, staffing and profitability immediately actionable. As a result, Mainstay moved from an industry-standard install rate of about 95% to roughly 99%, gained clearer capacity and response-time insights, increased efficiency and revenue, and improved both team and client satisfaction thanks to BrightGauge’s customizable, easy-to-train platform.

Mainstay Technologies

Ryan Barton

Chief Executive Officer