Case Study: BNG Team achieves greater accountability and visibility with BrightGauge

How BNG Team Gained Accountability Through BrightGauge

BNG Team, a payments and IT services provider founded in 2007 that serves over 3,000 SMB, MSP, and retail/restaurant customers, needed a way to move from guesswork to measurable accountability across its growing business. Seeking to tie together data from tools like ConnectWise Manage, QuickBooks, SmileBack, and Dropbox and to support their EOS Traction-driven goals, BNG Team turned to BrightGauge for a unified, customizable reporting and dashboard solution.

BrightGauge was implemented across every business unit to consolidate KPIs and provide real-time dashboards, goal sheets, and leaderboards that drive visibility and accountability. As a result, BNG Team gained clearer insight into sales, operations, finance, customer satisfaction and team productivity, used leaderboards to boost SmileBack scores and address weaknesses, and now tracks metrics such as Kill Rate, Time to Acknowledgement, and Customer Satisfaction — all supported by BrightGauge’s responsive customer support.

BNG Team

Brady Nash

Chief Executive Officer