Case Study: PriorityOne Group achieves real-time visibility and operational efficiency with BrightGauge

PriorityOne Reveals What to Expect when Adopting BrightGauge

PriorityOne Group, an MSP, was using a dashboard and reporting tool they liked but found it slow to support, time-consuming to customize, and lacking guidance as the business grew. After meeting BrightGauge at IT Nation, they adopted BrightGauge (integrating ConnectWise Manage, Autotask Automate, and QuickBooks datasets) because the BrightGauge team offered hands-on setup and clearer, more usable gauges and reports.

BrightGauge’s Data Customization and onboarding team set up executive dashboards, KPIs, and alerts so PriorityOne could “see everything” at a glance—A/R, engineer workload, SLA risk—and move from reactive firefighting to managing by exception and “managing to zero.” The BrightGauge implementation delivered faster decision-making and time savings through features like the Executive Summary (now automated for clients) and SLA breach gauges (30/60/120 minutes) and improved departmental visibility with Member Scorecards.

PriorityOne Group

Jason Romer

Director of Technical Services