Case Study: Netrix IT achieves 95% SLA and automated team scorecards with BrightGauge

Driving Improved Team Performance using BrightGauge

Netrix IT, which runs on the Traction EOS model, needed a reliable way to produce weekly departmental scorecards and share performance data across the company. Before working with BrightGauge they were manually pulling information from TigerPaw and other systems and spending up to four hours a week compiling reports, so they sought a centralized dashboard and reporting solution to track SLAs, ticket counts, and team progress.

BrightGauge integrated with Netrix IT’s systems (including TigerPaw) and was deployed in under 48 hours to deliver intuitive dashboards and automated reports. The BrightGauge TAC dashboard increased transparency and accountability—teams “rallied” around the gauges within a week—and automated the weekly scorecard, eliminating the manual reporting task and helping drive measurable improvement: SLAs rose from 88% to 95% within the first 90 days.

Netrix IT

Nick Olerud

Director of Technology