Case Study: Be Structured Technology Group achieves real-time ticket visibility and team motivation with BrightGauge

Be Structured Technology Group - Customer Case Study

Be Structured Technology Group, a Los Angeles–area MSP founded in 2007, needed a way to turn scattered PSA, RMM, and accounting data into clear, actionable KPIs as their business and client base grew. To keep on top of customer tickets, track sales performance, and motivate staff, they turned to BrightGauge for dashboarding and visualization of data from Kaseya, Autotask/AEM, and QuickBooks.

BrightGauge delivered custom television dashboards and widgets that display real-time ticket and sales data across four office TVs, giving the team transparent KPIs and motivating performance. Since adopting BrightGauge in 2015, Be Structured uses 3 BrightGauge users and 43 gauges to monitor operations, improving visibility into tickets and sales and enabling faster, data-driven decisions.

Be Structured Technology Group

Chad Lauterbach

Chief Executive Officer