Case Study: Origin IT achieves automated reporting and company-wide data visibility with BrightGauge

How Origin Manages Data Across Their Organization with BrightGauge

Origin IT, a rapidly growing MSP, faced a fragmented reporting process—teams were pulling data manually from SQL and only the service area had a dashboard—so they needed polished, client-facing reports and company-wide visibility. They adopted BrightGauge (integrating with ConnectWise Manage and ConnectWise Automate) to centralize reporting and make data accessible to anyone in the business, addressing limited SQL capacity and manual effort.

BrightGauge enabled Origin IT (with an Operations Analyst driving adoption) to build automated reports and dashboards across finance, sales, service, projects, account management, CSAT and the board, ingesting additional sources like phone data via Dropbox. The impact: over 1,000 gauges and 100+ dashboards, report turnaround shrank from 1–2 weeks to same day/next morning, daily inbox summaries and big-screen CSAT displays, and data-driven growth—from 45 to 125 employees in three years—demonstrating substantial time savings and operational visibility thanks to BrightGauge.

Origin IT

Matt Treacy

Head of Services