Case Study: Jones IT proves ROI and boosts efficiency with BrightGauge

How Jones IT Uses BrightGauge to Prove Value to Their Customers

Jones IT, led by Founder and CEO Evan Jones, was growing quickly but struggled to prove value to customers because built‑in RMM reporting was unusable and technical output was hard for clients to understand. To fix this, Jones IT implemented BrightGauge for client‑friendly dashboards and reporting, integrating data from Automate, QuickBooks, Harvest, and Zendesk.

BrightGauge replaced noisy alerts with visual gauges on TVs, enabled scheduled combined reports (Harvest + QuickBooks) that saved what had been many hours of manual work down to “zero time,” and improved oversight of outsourced teams. With BrightGauge’s support and custom reports, Jones IT empowered staff to build their own dashboards, cut false alarms, and gain clearer, measurable visibility into efficiency and ROI.

Jones IT

Evan Jones

Founder and CEO