Case Study: Air-IT achieves real-time insights, a competitive edge and 33% fewer reactive tickets with BrightGauge

Be a Step Ahead of the Competition with BrightGauge

Air-IT faced slow, error-prone reporting driven by manual coding and heavy Excel use, which made it hard to get accurate, timely data and present concise, confidential reports to staff and clients. To solve this, Air-IT adopted BrightGauge, linking their ConnectWise Manage and ConnectWise Automate data to BrightGauge’s dashboards and gauges to gain up-to-date, actionable insight.

BrightGauge’s easy onboarding, out-of-the-box gauges, drag-and-drop customization, and responsive support let Air-IT build real-time dashboards and drilldowns quickly. As a result, Air-IT improved service and profitability, reduced reactive tickets by 33.4% and network errors by 32.7%, and can now measure and demonstrate the effectiveness of their strategy using BrightGauge.

Air-IT

Simon Smith

Operations Manager