Case Study: TUC Managed IT Solutions achieves improved customer transparency and actionable reporting with BrightGauge

How TUC Builds Customer Relationships through Transparency

TUC Managed IT Solutions struggled to demonstrate the value of uptime and reduced downtime to customers after moving to ConnectWise — the out-of-the-box reporting and customer portal lacked visual appeal and flexibility, so the team often skipped reporting altogether. At IT Nation they discovered BrightGauge and decided to deploy the BrightGauge platform (including BrightGauge 4.0 customer dashboards) integrated with ConnectWise Manage & Automate to capture the data they needed.

BrightGauge helped TUC build customer-facing, real-time dashboards and easy-to-create gauges that turned raw ConnectWise/Automate data into clear, actionable reports. The result: TUC now has seven people producing reports (each averaging 2–3 hours per week), customers report higher satisfaction due to increased transparency, and the firm gained a competitive edge in turning service metrics into visual, actionable material. TUC also cites BrightGauge’s ongoing development and responsive support as key to sustained impact.

TUC Managed IT Solutions

Shann Bosnell

VP of Technology