Case Study: Community IT Innovators achieves streamlined reporting and improved client services with BrightGauge

Community IT Innovators - Customer Case Study

Community IT Innovators, represented by Johanny Torrico, Director of Network Support Services, faced the challenge of pulling accurate KPIs from data scattered across multiple systems. Manual report creation using their PSA, CSV exports and pivot tables was time-consuming, error-prone, and inefficient. To address this, they piloted and adopted the BrightGauge reporting and dashboard platform to centralize and visualize key metrics.

BrightGauge was integrated with their PSA and monitoring systems to deliver real-time help desk performance dashboards, automated hardware inventory reports, proactive warranty alerts, and pre-set client reports. The solution eliminated much manual work, removed the need for many site visits, and reduced report preparation time previously taking two to three hours, enabling better resource allocation, lower costs, and improved client services.

Community IT Innovators

Johanny Torrico

Vice President of Operations