Case Study: Western Digitech achieves doubled profits and higher CSAT with BrightGauge

How Western Digitech Raised Their Game Using BrightGauge

Western Digitech, led by founder and CEO Josh Kotler, struggled with fragmented, hard-to-share data and Excel-based reporting that made benchmarking and proving client value difficult. After discovering BrightGauge at IT Nation, Western Digitech adopted the BrightGauge data-visualization platform (integrating with ConnectWise Manage, QuickBooks, SmileBack and Autotask) to make KPIs accessible and easy to consume across the team.

BrightGauge was implemented quickly and intuitively, enabling managers to build real-time dashboards and drill into KPIs; this improved operations and created friendly competition on helpdesk metrics. The results were measurable: Western Digitech doubled profits, is servicing more clients and revenue with higher CSAT and no added staff, and achieved faster response times and better manager oversight thanks to BrightGauge.

Western Digitech

Josh Kotler

Founder and CEO