Case Study: RMON Networks, Inc. achieves cleaner data and improved visibility with BrightGauge

How BrightGauge Helped Clean Up RMON Networks' Data

RMON Networks, Inc., a New Hampshire IT and security firm founded in 2002, was struggling with dispersed and “dirty” data across Continuum and Autotask that led to missed notes, misassembled opportunities, and expiring contracts. To gain real-time visibility and clean up processes, they adopted BrightGauge and its gauges, dashboards, reports and notifications.

BrightGauge implemented customized dashboards, gauges and alerts tied to Autotask and Continuum, exposing stale configuration and customer data and prompting RMON to redefine processes. As a result, RMON became more proactive—using BrightGauge notifications to plan around opportunities and contracts, sending clearer executive and ticket reports to clients, improving communications and operational visibility, and preparing to roll out measurable team goals.

RMON Networks, Inc.

Tim Howard

Founder