Bright Pattern

Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading premise solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

80024Support Focuses on Growth with Cloud-Based Operations

80024Support

Tripp Kerr

Vice President of Operations

Fortune 1000 Company, Afligo, Boosts Agent Productivity by 25%, with Use of Multichannel Cloud Contact Center Technology

Afligo

Rachel Haber

Director, Client Services

BellSystem24 Adapts to Changing Customer Demands and Drastically Cuts Call Center Cost with Bright Pattern’s Fully Cloud Solution

BellSystem24

Ken Hayakawa

General Manager of the Technology Department

Canary, a Home Security Startup, Selects Bright Pattern’s Cloud Contact Center Solution for Its Seamless Zendesk Integration

Canary

Gavin Blair

Head of Customer Experience

Cenaced Goes Remote, Providing Telehealth Services Safely and Effectively with Bright Pattern’s Virtual Contact Center Solution

Cenaced

Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise

Everise

Dave Palmer

President

Major Multi-State Retail Chain Selects Everise and Bright Pattern Contact Center to Deliver an Integrated and Intelligent Member Customer Experience

Everise

Roger Meador

SVP of Information Technology

One of the Largest Health Insurance Companies Eliminates Downtime, Improves Remote Capabilities, and Self-Diagnoses Issues with Bright Pattern’s Platform

Everise

Roger Meador

SVP of Information Technology

G7 Improves Effeciency During Their Busiest Season with Bright Pattern’s Flexible Contact Center Platform

G7 Strategy Group

Gerardo Guzman

President

Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience

Global Consumer Electronics Enterprise

Hurtigruten Improves International Travel Customer Experience with Bright Pattern’s Omnichannel Cloud Contact Center Software

Hurtigruten

Marc Bainbridge

Head of Operations Support

Bright Pattern Contact Center Deployed by Large Financial Institution to Support Paycheck Protection Program Amid COVID-19 Pandemic

Large Financial Institution

Bright Pattern Contact Center Deployed by South Korea’s Center for Disease Control for COVID-19 Contact Tracing Using Remote Agents

Leading South Korea’s Center for Disease Control

Improving customer satisfaction with omnichannel communication

Level

Jon Ward

Head of Customer Experience

MarketSource hits the target with help from Bright Pattern’s omnichannel contact center software

MarketSource

Desi Hristova

Business Process Engineer

Improving recruiter and sales rep satisfaction with omnichannel communications

MarketSource

Climbing Toward Greatness with Bright Pattern Omnichannel Customer Experience

Money Ladder

Jon Ward

Managing Partner

Naver, Leading Online Search Platform in South Korea and Creator of the LINE Messenger App, Deploy Bright Pattern Contact Center Software

Naver

Naver, ‘The Google of South Korea’, Goes Remote with 100% Cloud Contact Center for Business Continuity and Employee Safety

Naver

Next Leadership Development Corporation Creates Omnichannel Communications Center to Support Black Boston Residents

Next Leadership Development Corporation

Martin

Executive Director and Co-founder

Bright Pattern Contact Center Provides Omnichannel Communications for COVID-19 Contact Tracing in the United Kingdom

NHS

Bright Pattern Powers the First 100% CloudBased CCaaS Provider in South Africa

Ocular Technologies

Jay Lutchman

Chief Technology Officer

Big Box Retailer Reshapes CX Throughout Their Stores Using Bright Pattern Omni-Enterprise CX™

Officeworks

Daniel Tollenaere

GM of Store Operations

Omni Interactions Powers a New Paradigm for the Customer Journey with Fortune 1000 Contact Center Operations

Omni Interactions

Rob Duncan

Chief Executive Officer

Randstad Improves Service Management ROI with Bright Pattern’s AI-Powered Omnichannel Interaction Platform

Randstad

Jessica Osborn

IT Support Services Operations Manager

Insurance Company Leverages Every Employee to Help Customers During Hurricane Season Using Bright Pattern Contact Center Software

Regional Property Insurance Company

Republic Wireless Achieves High CSAT with a 100% Remote Workforce Using Bright Pattern Omnichannel Contact Center

Republic Wireless

Sean Rivers

Director of Operations Technology

Happy Customers Without a Brick-and-Mortar Call Center Republic Wireless Shows How It’s Done

Republic Wireless

Sean Rivers

Director of Operations Technology

Sun Country Airlines Enables Omnichannel Communication and Omnichannel Quality Management for Better Customer Service and Agent Empowerment

Sun Country Airlines

Brian Crocker

Business Analyst

Sysnet Relies on Bright Pattern’s Agile, Reliable Solution to Deliver Modern Customer Support Services at a Fast Pace

Sysnet Global Solutions

David Williamson

Strategy & Operations Manager

Telikom Ltd Partners with Gapcloud and Bright Pattern to Move Contact Center Operations to the Cloud with Microsoft Teams Integration

Telikom Ltd

Rungi Pingi

Head of ICT

Bright Pattern Helps BPO, The Connection, Transition from Existing Legacy Technology to the Cloud

The Connection

Ken Unruh

Chief Technology Officer

The YMCA of the North Chooses Bright Pattern for Tightest Integration with ServiceNow, Microsoft Dynamics, and Microsoft Teams

The YMCA

Darren Alick

Senior Director of Customer Experience

Self-Service, Lead Enhancement Engine, thinkVoice, Uses Bright Pattern to Improve Agent Yield and Ensure Regulatory Compliance

thinkVoice

DC Cullinane

Chief Executive Officer

Nine of the Top Global Car Manufacturers Turbocharge CX with Bright Pattern

Top Global Car Manufacturers

Transcosmos Supports a Global Network of Call Centers with an Omnichannel Interface Provided by Bright Pattern

Transcosmos

Tom Coshow

Managing Director

Trusource Labs Relies on Bright Pattern’s Agile, Reliable Solution to Deliver Modern Customer Support Services at a Fast Pace

Trusource Labs LLC

Roger Meader

Co-Founder, Implementation

United Power Innovates Customer Experience in the Utilities Industries with Bright Pattern’s Omnichannel Cloud Contact Center Software

United Power

Francis Ashu

Director of Member Services

UpCom DTS, the Largest Chilean BPO, Deploys Bright Pattern Cloud Contact Center for Remote Workforce

UpCom DTS

Carlos Quintino

Planning & Development Director

Upstart Improves Reliability and Scalability with Bright Pattern Contact Center and Salesforce CRM

Upstart

Briana Case

Head of Investor Operations

VIPdesk Provides Premium Support to Luxury Brands with Bright Pattern Cloud Contact Center

VIPdesk Connect

Jeff Kramp

Vice President of Technology

VIPdesk Provides Elevated Customer Experiences to Luxury and Premium Brands with Bright Pattern Cloud Contact Center

VIPdesk Connect

Jeff Kramp

Vice President of Technology

Leading BPO in Peru, Vivax, Provides Innovative Services with Bright Pattern Omnichannel Contact Center

Vivax Pharmaceuticals

Victor Moretti Starke

Commercial and Operations Manager

Weebly Finds Bright Pattern Drastically Easier to Use Than Its Legacy Call Center Technology

Weebly

Aaron McElroy

Senior Director of Customer Success

World Leading Healthcare Company Deploys Bright Pattern Contact Center

World Leading Healthcare Company

Zerorez Cleans up Their Customer Experience, While Drastically Cutting Frustration of Remote Agents

Zerorez Atlanta

Brandon Colton

Customer Care Operations Manager

Leading BPO, Zoyto, Selects Bright Pattern as Technology Vendor to Maintain High Level of Customer Service

Zoyto

Liz Chandler

Contact Center Director

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