Bright Pattern B2B Case Studies & Customer Successes

Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading premise solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

80024Support achieves omnichannel cloud transformation and scalable, cost-efficient operations with Bright Pattern

80024Support

Tripp Kerr

Vice President of Operations

Afligo achieves 25% increase in agent productivity with Bright Pattern multichannel cloud contact center

Afligo

Rachel Haber

Director, Client Services

BellSystem24 achieves omnichannel agility and drastic call center cost reduction with Bright Pattern

BellSystem24

Ken Hayakawa

General Manager of the Technology Department

Canary achieves faster support and seamless Zendesk integration with Bright Pattern

Canary

Gavin Blair

Head of Customer Experience

Cenaced achieves secure, scalable remote telehealth for nearly 10,000 monthly clients with Bright Pattern

Cenaced

Everise achieves 26% automation of incoming call and chat volume with Bright Pattern

Everise

Dave Palmer

President

Everise achieves 50% contact diversion and scalable omnichannel service for 75,000 members with Bright Pattern

Everise

Roger Meador

SVP of Information Technology

Everise achieves 100% uptime and increased outbound agent productivity with Bright Pattern

Everise

Roger Meador

SVP of Information Technology

G7 Strategy Group achieves 10x more calls and 60% cost savings with Bright Pattern

G7 Strategy Group

Gerardo Guzman

President

Global Consumer Electronics Enterprise achieves improved North American customer experience with Bright Pattern omnichannel contact center

Global Consumer Electronics Enterprise

Hurtigruten Improves International Travel Customer Experience with Bright Pattern’s Omnichannel Cloud Contact Center Software

Hurtigruten

Marc Bainbridge

Head of Operations Support

Large Financial Institution achieves rapid Paycheck Protection Program support and scales to 100,000 daily calls with Bright Pattern Contact Center

Large Financial Institution

Leading Airline and Travel Company achieves seamless omnichannel, AI-powered customer service with Bright Pattern

Leading Airline and Travel Company

Leading Global Service Delivery Company achieves scalable, omnichannel customer experience with Bright Pattern Contact Center

Leading Global Service Delivery Company

Leading Real Estate Marketplace Service Provider achieves seamless in-app omnichannel customer support and remote agent enablement with Bright Pattern

Leading Real Estate Marketplace Service Provider

Bright Pattern Contact Center Deployed by South Korea’s Center for Disease Control for COVID-19 Contact Tracing Using Remote Agents

Leading South Korea’s Center for Disease Control

Level achieves scalable omnichannel customer support and improved satisfaction with Bright Pattern

Level

Jon Ward

Head of Customer Experience

MarketSource achieves improved customer satisfaction and seamless omnichannel CX with Bright Pattern

MarketSource

Desi Hristova

Business Process Engineer

MarketSource achieves improved recruiter and sales rep satisfaction with Bright Pattern omnichannel contact center

MarketSource

Money Ladder achieves rapid omnichannel customer experience and 100% uptime with Bright Pattern

Money Ladder

Jon Ward

Managing Partner

Naver, Leading Online Search Platform in South Korea and Creator of the LINE Messenger App, Deploy Bright Pattern Contact Center Software

Naver

Naver achieves rapid 100% cloud remote contact center and business continuity with Bright Pattern

Naver

Next Leadership Development Corporation achieves a unified omnichannel Community Communications Center to support Black Boston residents with Bright Pattern

Next Leadership Development Corporation

Martin

Executive Director and Co-founder

NHS achieves rapid, omnichannel COVID-19 contact tracing with Bright Pattern Contact Center

NHS

Ocular Technologies achieves South Africa's first 100% cloud-based contact center with Bright Pattern

Ocular Technologies

Jay Lutchman

Chief Technology Officer

Officeworks achieves 91% call-answer rate and a 10-point NPS lift with Bright Pattern Omni-Enterprise CX™

Officeworks

Daniel Tollenaere

GM of Store Operations

Omni Interactions achieves scalable, secure omnichannel remote contact centers for Fortune 1000 clients with Bright Pattern

Omni Interactions

Rob Duncan

Chief Executive Officer

Randstad achieves rapid ROI and AI-powered omnichannel service automation with Bright Pattern

Randstad

Jessica Osborn

IT Support Services Operations Manager

Insurance Company Leverages Every Employee to Help Customers During Hurricane Season Using Bright Pattern Contact Center Software

Regional Property Insurance Company

Republic Wireless achieves 95% customer satisfaction with Bright Pattern Omnichannel Contact Center

Republic Wireless

Sean Rivers

Director of Operations Technology

Republic Wireless achieves 95% customer satisfaction and call-center-free omnichannel support with Bright Pattern

Republic Wireless

Sean Rivers

Director of Operations Technology

Sun Country Airlines achieves omnichannel customer service and reduced handling times with Bright Pattern

Sun Country Airlines

Brian Crocker

Business Analyst

Sysnet Global Solutions achieves PCI-compliant, 100% uptime support for financial institutions with Bright Pattern

Sysnet Global Solutions

David Williamson

Strategy & Operations Manager

Telikom Ltd achieves a cloud-first omnichannel contact center with faster call handling and quick ROI with Bright Pattern

Telikom Ltd

Rungi Pingi

Head of ICT

The Connection achieves cloud modernization with 100% uptime, 80% call deflection and 33% lower AHT with Bright Pattern

The Connection

Ken Unruh

Chief Technology Officer

The YMCA of the North achieves seamless ServiceNow, Microsoft Dynamics & Teams integration and rapid ROI with Bright Pattern

The YMCA

Darren Alick

Senior Director of Customer Experience

thinkVoice achieves improved agent yield and TCPA compliance with Bright Pattern

thinkVoice

DC Cullinane

Chief Executive Officer

Nine Top Global Car Manufacturers Turbocharge Customer Experience with Bright Pattern

Top Global Car Manufacturers

Transcosmos achieves 5× platform growth, 88% faster agent training, and 100% uptime with Bright Pattern

Transcosmos

Tom Coshow

Managing Director

Trusource Labs LLC achieves rapid, scalable omnichannel support (3000% agent growth, 99.999% uptime) with Bright Pattern

Trusource Labs LLC

Roger Meader

Co-Founder, Implementation

United Power achieves improved customer & agent experience, reduced hold times, and effortless reporting with Bright Pattern

United Power

Francis Ashu

Director of Member Services

UpCom DTS achieves rapid, scalable remote omnichannel contact center deployment with Bright Pattern

UpCom DTS

Carlos Quintino

Planning & Development Director

Upstart achieves 100% uptime and better call quality with Bright Pattern Contact Center

Upstart

Briana Case

Head of Investor Operations

VIPdesk Connect achieves cloud-based, outage-free, scalable premium customer care for luxury brands with Bright Pattern

VIPdesk Connect

Jeff Kramp

Vice President of Technology

VIPdesk Connect achieves elevated customer experiences and 100% uptime with Bright Pattern Cloud Contact Center

VIPdesk Connect

Jeff Kramp

Vice President of Technology

Vivax Pharmaceuticals achieves rapid omnichannel deployment and increased customer satisfaction with Bright Pattern

Vivax Pharmaceuticals

Victor Moretti Starke

Commercial and Operations Manager

Weebly achieves faster deployment and drastically reduced customer wait times with Bright Pattern

Weebly

Aaron McElroy

Senior Director of Customer Success

World Leading Healthcare Company achieves improved patient experience and staff efficiency with Bright Pattern omnichannel contact center

World Leading Healthcare Company

Zerorez Atlanta achieves 75% reduction in agent frustration and near‑zero downtime with Bright Pattern

Zerorez Atlanta

Brandon Colton

Customer Care Operations Manager

Zoyto achieves rapid disaster recovery and uninterrupted customer service with Bright Pattern cloud contact center

Zoyto

Liz Chandler

Contact Center Director

No matching case studies

Featured Companies

Flintfox

11 Case Studies

Extol

25 Case Studies

BQE ArchiOffice

8 Case Studies