Case Study: Level achieves scalable omnichannel customer support and improved satisfaction with Bright Pattern

Improving customer satisfaction with omnichannel communication

Level is a consumer electronics startup best known for the Level Lock, a patented “invisible” smart deadbolt core. Facing a pre-launch scramble to deliver world-class customer experience, Level needed an omnichannel CX platform that was quick to implement, would integrate with existing CRMs, scale voice and chat, and add video support—so they selected Bright Pattern’s cloud contact center platform.

Bright Pattern implemented its omnichannel solution ahead of Level’s launch with minimal setup and plug-and-play CRM integrations, backed by responsive support. The result: significant time savings for Jon Ward, Head of Customer Experience, easier scaling of channels, and a roadmap to add video chat for more effective self-installation support—demonstrating Bright Pattern’s impact on Level’s CX readiness.

Level

Jon Ward

Head of Customer Experience