Case Study: Zoyto achieves rapid disaster recovery and uninterrupted customer service with Bright Pattern cloud contact center

Leading BPO, Zoyto, Selects Bright Pattern as Technology Vendor to Maintain High Level of Customer Service

Zoyto, a leading BPO provider, faced a sudden operational crisis when a water main burst flooded their facility and threatened contact center continuity. To maintain high levels of customer service and support remote/relocated staff, Zoyto relied on Bright Pattern’s next‑generation cloud contact center solution to avoid the limitations of a traditional PRI‑based phone system.

Bright Pattern enabled Zoyto to quickly move agent workstations to a nearby dry building and have most agents back on the phone and serving customers within a two‑hour window. The cloud platform required only a PC, headset, and Internet access, provided seamless disaster recovery, preserved service levels during the outage, and made re‑establishing operations at the repaired facility straightforward.

Zoyto

Liz Chandler

Contact Center Director