Case Study: Everise achieves 100% uptime and increased outbound agent productivity with Bright Pattern

One of the Largest Health Insurance Companies Eliminates Downtime, Improves Remote Capabilities, and Self-Diagnoses Issues with Bright Pattern’s Platform

Everise, a global customer support provider serving major healthcare brands, needed a reliable outbound-dialing solution to support a large health insurer’s remote agents and ensure HIPAA/PCI compliance. Facing downtime, connectivity issues, and the need for flexible dialing modes to support both provider verification and member retention campaigns, Everise chose Bright Pattern and its cloud contact center platform to deliver active‑active, remote-capable outbound dialing.

Bright Pattern implemented preview and predictive dialing with CRM screen pops, robust campaign and list management, and self‑diagnosing connectivity tools. As a result, Bright Pattern’s platform delivered 100% uptime, reduced technical difficulties, increased average calls per agent, improved call quality and personalization, and boosted conversion rates and ROI—while remaining quick to deploy and compliant with PCI, TCPA, and HIPAA.

Everise

Roger Meador

SVP of Information Technology