Case Study: Weebly achieves faster deployment and drastically reduced customer wait times with Bright Pattern

Weebly Finds Bright Pattern Drastically Easier to Use Than Its Legacy Call Center Technology

Weebly, a platform used by more than 40 million entrepreneurs, relies on a 100‑agent Success Team that handles roughly 20,000 calls per month. Facing a legacy call‑center system with complex configuration, poor call quality, limited customization, and an ongoing CRM transition — all within a fixed budget — Weebly engaged Bright Pattern for a scalable, cloud‑based contact center solution with Salesforce/Zendesk integrations and support for remote agents.

Bright Pattern deployed its cloud contact‑center platform (including an IVR and CRM integration) in under eight weeks, routing paid‑support callers immediately to agents and directing other callers to self‑service to remove a major bottleneck. The Bright Pattern solution drastically cut hold times, reduced agent training time, delivered 100% uptime with active‑active architecture, and enabled Weebly to scale support efficiently while improving customer experience.

Weebly

Aaron McElroy

Senior Director of Customer Success