Case Study: Cenaced achieves secure, scalable remote telehealth for nearly 10,000 monthly clients with Bright Pattern

Cenaced Goes Remote, Providing Telehealth Services Safely and Effectively with Bright Pattern’s Virtual Contact Center Solution

Cenaced, a Mexico City non-profit staffed by professors and students from Universidad Anahuac, provides free telehealth services to help citizens cope with COVID-19–related stress. Surging demand pushed Cenaced to nearly 10,000 clients per month and created an urgent need for a cloud-based, fully remote contact center to keep staff safe and scale services—requirements met by Bright Pattern’s virtual contact center solution.

Bright Pattern deployed a fully cloud-based virtual contact center in record time (with implementation support from CallItOnce and infrastructure donated by Alestra), enabling Cenaced to transition to a remote workforce, stand up multiple remote assistance centers, and handle the spike to almost 10,000 clients per month while maintaining productivity and safety. Bright Pattern’s fast deployment and omnichannel cloud platform delivered the scalability and integration Cenaced needed to continue providing critical telehealth support during the pandemic.

Cenaced