Case Study: Money Ladder achieves rapid omnichannel customer experience and 100% uptime with Bright Pattern

Climbing Toward Greatness with Bright Pattern Omnichannel Customer Experience

Money Ladder, a personal-finance start-up that helps people get out of debt and plan for life goals, needed a human-first, scalable contact solution to connect agents with customers across channels and support remote work. To meet requirements for omnichannel communications, 100% cloud deployment, active-active uptime, and rapid scaling, Money Ladder selected Bright Pattern’s cloud omnichannel contact center platform.

Bright Pattern implemented its cloud omnichannel platform with smooth onboarding and strong support, delivering the fastest deployment in the industry, 100% uptime and continual access to new features. The solution improved reporting and supervisory functionality, reduced agent training time, and increased agent and manager satisfaction — outcomes Money Ladder credits directly to Bright Pattern’s technology and support.

Money Ladder

Jon Ward

Managing Partner