Case Study: Trusource Labs LLC achieves rapid, scalable omnichannel support (3000% agent growth, 99.999% uptime) with Bright Pattern

Trusource Labs Relies on Bright Pattern’s Agile, Reliable Solution to Deliver Modern Customer Support Services at a Fast Pace

Trusource Labs LLC, an outsourced technical support provider for IoT vendors and Apple device help desks, needed an ultra-reliable, modern omnichannel contact center platform that could be deployed rapidly, integrate with popular CRMs, and equip agents to deliver personalized customer experiences. To address these needs they selected Bright Pattern’s omnichannel cloud contact center technology, including the Bright Pattern Agent Desktop.

Bright Pattern implemented a scalable, integrated solution that let Trusource Labs LLC quickly stand up customized contact centers and give agents unified tools for voice, chat, and SMS while capturing voice-of-customer feedback. The deployment drove measurable impact: 3,000% growth in agents using the platform (with a planned 145% increase), 99.999% uptime, and a 50% reduction in agent training and deployment time—results Bright Pattern helped enable as part of Trusource’s rapid expansion.

Trusource Labs LLC

Roger Meader

Co-Founder, Implementation