Case Study: Hurtigruten Moves Contact Center Agents Remote with Bright Pattern Cloud Contact Center

Hurtigruten Improves International Travel Customer Experience with Bright Pattern’s Omnichannel Cloud Contact Center Software

Hurtigruten, a Norwegian luxury exploration travel company, needed to move its contact center agents to a fully remote model during the COVID-19 pandemic while maintaining strong customer service. To do this, it worked with Bright Pattern and its cloud-based contact center software designed for remote workforce operations.

Bright Pattern helped Hurtigruten transition all brick-and-mortar agents to home offices in just a few weeks. Because the team was already trained on the platform, the move was swift and required minimal additional training, while Bright Pattern’s cloud contact center tools provided business continuity, scalability, and omnichannel support for remote work.

Hurtigruten

Marc Bainbridge

Head of Operations Support