Case Study: Nine Top Global Car Manufacturers Turbocharge Customer Experience with Bright Pattern

Nine of the Top Global Car Manufacturers Turbocharge CX with Bright Pattern

Top Global Car Manufacturers turned to Bright Pattern’s AI-powered cloud omnichannel contact center software to modernize and scale customer service, sales, and marketing across North America, Europe, Asia, and Latin America. Facing the need for a reliable, easy-to-use platform that supports traditional and digital channels, remote agents, plug-and-play integrations, and rapid deployment, these automakers sought a solution that would deliver personalized omnichannel experiences and higher ROI.

Bright Pattern deployed its cloud omnichannel platform across nine multinational car manufacturers (two added in the last quarter), enabling omnichannel communications, virtual/remote agent management, in‑app support, and integrations with channels like Facebook Messenger. As a result, Bright Pattern now powers customer service, sales, and marketing for leading global brands, expanding its coverage across the automotive market and earning recognition from analysts including Ovum, Omdia, Frost & Sullivan, and Gartner.