Case Study: Leading Global Service Delivery Company achieves scalable, omnichannel customer experience with Bright Pattern Contact Center

Leading Global Delivery Service Deploys Bright Pattern Contact Center

Leading Global Service Delivery Company, a major international logistics and delivery firm processing over seven million customer transactions annually, needed a flexible, scalable omnichannel contact center to support modern channels (in‑app, text, video, social) and enterprise requirements across the Asia/Pacific region. To address this, the company selected Bright Pattern and deployed the Bright Pattern Contact Center as its omnichannel platform.

Bright Pattern, working with a global reseller partner, implemented its cloud-based Bright Pattern Contact Center in the Asia/Pacific region, providing true omnichannel routing (voice, chat, email, video, IVR, bots, messengers and in‑app), active‑active disaster recovery, continuous non‑disruptive updates, and scalability to 15,000+ agents. The Bright Pattern solution enabled the customer to modernize CX, support millions of annual interactions with high availability and multinational deployment, and accelerate innovation in logistics customer service.