Case Study: Omni Interactions achieves scalable, secure omnichannel remote contact centers for Fortune 1000 clients with Bright Pattern

Omni Interactions Powers a New Paradigm for the Customer Journey with Fortune 1000 Contact Center Operations

Omni Interactions, which builds cloud-based omnichannel contact centers for Fortune 1000 companies, needed a cloud-native, enterprise-ready platform that was easy for remote agents to use, integrated with customers’ CRMs and apps, supported seamless omnichannel switching, and could be deployed quickly to deliver fast ROI. To meet those needs, Omni Interactions selected Bright Pattern and its cloud contact center platform, including the intuitive Agent Desktop.

Bright Pattern delivered a secure, scalable cloud platform with broad APIs, virtual desktop access, CRM integration, real-time chat for coaching, and built-in monitoring and quality controls. The Bright Pattern solution lets Omni Interactions scale from 5 to 20,000 agents, support a 100% remote workforce, speed agent onboarding and issue resolution by surfacing customer context, and provide real-time reporting—enabling fast deployments, reliable operations, and measurable ROI for its Fortune 1000 clients.

Omni Interactions

Rob Duncan

Chief Executive Officer