Case Study: VIPdesk Connect achieves cloud-based, outage-free, scalable premium customer care for luxury brands with Bright Pattern

VIPdesk Provides Premium Support to Luxury Brands with Bright Pattern Cloud Contact Center

VIPdesk Connect, a leader in outsourced customer service for luxury and brand-conscious companies, needed a modern, fully cloud-based contact center to equip its decentralized Brand Ambassadors with the latest tools, gain insights beyond call metrics, enable newer channels, and move to a simpler, more transparent pricing model. To meet these goals, VIPdesk Connect partnered with Bright Pattern to deploy the Bright Pattern Cloud Contact Center.

VIPdesk Connect moved from a reseller arrangement to working directly with Bright Pattern and completed the migration in one week, with Bright Pattern quickly resolving the few issues that arose. The Bright Pattern solution gave VIPdesk Connect up-to-date CX software, instant scalability without telco-related call quality drops, simplified pricing, and—critically—no outages reported to date, enabling faster innovation and more reliable premium support for its clients.

VIPdesk Connect

Jeff Kramp

Vice President of Technology