Case Study: Sysnet Global Solutions achieves PCI-compliant, 100% uptime support for financial institutions with Bright Pattern

Sysnet Relies on Bright Pattern’s Agile, Reliable Solution to Deliver Modern Customer Support Services at a Fast Pace

Sysnet Global Solutions, a global market leader in payment-card compliance and cybersecurity, needed an end-to-end, PCI DSS–compliant customer support solution that financial institutions could brand as their own. Facing the challenge of supporting three call centers across Europe and the United States with 24/7 merchant support, Sysnet sought a 100% cloud-based, active-active platform to improve uptime, simplify the agent user experience, and cut training and onboarding costs—so it partnered with Bright Pattern to deploy its cloud contact center and omnichannel solution.

Bright Pattern executed an accelerated migration to a direct Bright Pattern deployment with a dedicated engineering team and carrier integrations, delivering a seamless cutover and rapid rollout. The implementation produced 100% uptime on the active-active cloud platform, faster deployment, and measurable reductions in training and onboarding time; Sysnet is now consolidating channels on Bright Pattern and expanding to a full omnichannel experience including web chat, with improved business continuity and ongoing vendor support.

Sysnet Global Solutions

David Williamson

Strategy & Operations Manager