Alida B2B Case Studies & Customer Successes

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.

Featured Companies

Alida B2B Case Studies & Customer Successes

Case Studies

AIA Singapore achieves 40% YoY revenue growth, 6x mobile traffic and +3 NPS with Alida

Aurora Health Care achieves a personalized patient experience and 40% website engagement improvement with Alida

Bendigo Bank achieves 79% faster customer call response and 90% drop in phone queue complaints with Alida's miVoice community

Canadian Tire - Customer Case Study

Condé Nast achieves consolidated global customer insights with Alida

Condé Nast achieves $1M+ in new annual revenue and accelerates content and product innovation with Alida

Experian Health achieves a 16-point NPS increase and 37% employee engagement boost with Alida

Flipp achieves customer-centric growth with Alida Sparq

Group Nine Media achieves a 360-degree view of digital audiences with Alida

Keurig Canada accelerates innovation and reduces R&D risk with Alida

How L&Q improves customer experience by listening to diverse voices

LinkedIn achieves 600% increase in monthly research activities with Alida

How Manulife Is Improving Customer Experience from the Outside-In

Ocean Outdoor achieves stronger client relationships and actionable customer insights with Alida

Priority Health achieves a 5.9% increase in Customer Experience Index with Alida Sparq

Red Bull achieves record sales growth and #1 U.S. brand share with Alida

Refinery29 - Customer Case Study

Salomon - Customer Case Study

Scotts Miracle-Gro achieves real-time consumer insights and faster speed-to-market with Alida

Sky Betting & Gaming achieves faster innovation, increased loyalty and revenue with Alida

The Ohio State University achieves deeper alumni engagement and increased volunteer support with Alida

Toyota accelerates innovation and improves the customer journey with Alida

Twitch achieves faster audience insights and revenue growth with Alida

Twitter achieves ad revenue growth and rapid, bespoke advertiser insights with Alida Sparq

UnityPoint Health de-risks an estimated $7M in decisions and improves patient satisfaction with Alida

Ventura Foods Cooks up Deep Customer Insights

Virgin Money UK achieves rapid customer-led innovation, 20% research cost reduction and 58% fewer complaints with Alida

Virgin Money UK achieves agile, customer-led innovation with Alida's insight community

VMware - Customer Case Study

WPS Health Solutions achieves improved member experience and data-driven engagement with Alida

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