SysAid B2B Case Studies & Customer Successes

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SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10,000 customers, from small businesses to Fortune 500 enterprises across 140 countries. Available as a cloud-based and on-premises solution, SysAid combines all the essential IT tools in one platform.

Case Studies

Showing 50 SysAid Customer Success Stories

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By leveraging Microsoft Teams, ActiGraph saved time for both administrators and end-users, with 80% of tickets created through this collaboration tool

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The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%

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Auxis (managed service provider) achieves improved service levels and higher end-user satisfaction with SysAid

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Aircraft lessor BBAM achieves digital transformation and rapid onboarding with SysAid

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BDO Canada achieves scalable, centralized IT service management and rapid reporting with SysAid

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Cashco Financial achieves faster IT service delivery with SysAid

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Centra Credit Union achieves 50% self-service ticketing and 30 hours/week saved with SysAid

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Church Health achieves 81% faster ticket resolution with SysAid

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City of Allen achieves 84% fewer IT-staff tickets and centralized municipal IT support with SysAid

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CYBEX achieves 20% lower ticket volume with SysAid

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David Lloyd Leisure achieves 95% self-service ticketing and streamlined IT operations with SysAid

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DecoLegno achieves faster IT support and higher end-user adoption with SysAid

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Dornan Engineering Limited achieves greater IT efficiency and self-service support with SysAid

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EMA achieves faster, scalable ITSM and improved asset & change management with SysAid

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General Cable achieves centralized regional request management and global insight with SysAid

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Georgetown University Law Center achieves faster resolution times and higher customer satisfaction with SysAid

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Great Plains Tribal Leaders’ Health Board achieves faster, more efficient IT support with SysAid

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Haifa Municipality achieves faster service times and higher teacher satisfaction with SysAid

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Isratech Jamaica Limited achieves faster, AI-powered IT support with SysAid

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LAN Airlines achieves 7x increase in monthly incident response capacity with SysAid

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Lanseria International Airport achieves rapid cloud migration, 92% MTTR reduction and doubled request handling with SysAid

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Marvell Israel achieves call-center-free, organization-wide IT support and improved efficiency with SysAid

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Microdrones achieves global IT visibility and fewer incidents with SysAid

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Milwaukee Metropolitan Sewerage District (MMSD) achieves centralized, digitized workflows and improved cross-departmental efficiency with SysAid

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Mission Health Services achieves faster ticket resolution with SysAid

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Mission Health Services achieves 90% faster ticket resolution with SysAid

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North York General Hospital saves CA$230,000 and returns 6,600 staff hours to patient care with SysAid

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ORIOR achieves faster, more transparent IT workflows with SysAid

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Queen’s University achieves smarter, automated ITSM and 380 hours/year savings with SysAid

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Relay Resources achieves rapid ticket resolution—from 20 days to hours—with SysAid

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Republic Bank of Ghana achieves 90% faster resolution times with SysAid

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Sava Re achieves 25% MTTR reduction and simpler help desk operations with SysAid

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Simbec-Orion Breaks Global IT Barriers and Scale With SysAid Copilot

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Sintec achieves unified enterprise service management and faster, more accurate support with SysAid

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Söhner achieves streamlined IT operations and 80% self-service adoption with SysAid

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Spectrum Healthcare achieves streamlined IT operations and 50 hours/week time savings with SysAid

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St. George achieves 90% improved patch success and proactive IT with SysAid

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St. Patrick’s Mental Health Services achieves streamlined IT support and improved patient safety with SysAid

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Tel-O-Fun achieves real-time bike monitoring and self-service support with SysAid

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Telesure Investment Holdings achieves 95% SLA compliance and saves 3–5 hours daily with SysAid

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The Guardian achieves reliable nightly publication and continuous website uptime with SysAid

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The Jewish Board achieves faster response times, cost savings, and improved training with SysAid

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Tiger Feet achieves 75% faster issue resolution with SysAid Spaces by SysAid

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TISUR achieves streamlined IT operations and faster end-user support with SysAid

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Titan Lenders achieves simpler ITSM implementation and faster employee onboarding with SysAid

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University of Limpopo achieves 97% user satisfaction and faster IT resolution with SysAid

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University of Michigan achieves 54% reduction in ticket submission time and centralized IT service management with SysAid

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UofL Health achieves faster IT issue resolution and higher user satisfaction with SysAid

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VINLEC achieves faster IT response, higher ticket resolution, and full SLA compliance with SysAid

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Volksbank Triberg eG achieves streamlined incident and asset management with SysAid

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