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Michael Geiger
Lead Of IT
SysAid
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10,000 customers, from small businesses to Fortune 500 enterprises across 140 countries. Available as a cloud-based and on-premises solution, SysAid combines all the essential IT tools in one platform.
Case Studies
Showing 50 SysAid Customer Success Stories
The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%
Astral
Etienne Salamone
Manager of Digital Broadcasting
Accelerating IT Managed Services for Clients of All Shapes and Sizes
Auxis
Alvaro Prieto
Sr. Managing Director, Founder & Technology Leader
How a leading aircraft leasing company embarks on a digital transformation journey
BBAM
Teresa Eng
Senior Business Technology Analyst
Boosting Client Performance with Next‑Gen Service Management
BDO
Austin D’souza
National Practice Lead – Solutions Operations
How SysAid Streamlined Cashco Financial’s IT Operations
Cashco
Boon Han Ong
Helpdesk Lead
Credit Where Credit Is Due at a Major US Financial Co-Op
Centra Credit Union
Joshua Tolliver
IT Service Delivery Manager
Church Health Slashes Ticket Resolution Time by 81%
Church Health
Scotty Chambers
IS Manager
Digitization Comes to the Rescue in the City of Allen
City of Allen
Peggy Robinette
Helpdesk Supervisor
A Global IT Overhaul How CYBEX Found Its Solution in SysAid
Cybex
Narasmhan Tulsi Raghavan
Service Delivery Lead
David Lloyd Leisure - Customer Case Study
David Lloyd Leisure
Abdul Nsubuga
IT Systems Support Manager
Scaling Smart DecoLegno Saves 2-3 Hours Daily with SysAid Copilot
DecoLegno
Jeffrey Klein
ICT Administrator
Support That Clicks SysAid’s Integration Powers Efficiency at Dornan Engineering
Dornan Engineering Limited
Chris Long
Senior IT Desktop Support Engineer
How SysAid Is Empowering ITSM Efficiencies in a Large Global Enterprise
EMA
General Cable - Customer Case Study
General Cable
James Oren Roelofsen
Manager, IT Support and Projects
Georgetown Law Makes a Case for Better IT Service Delivery
Georgetown University Law Center
Dustin Nigro
Senior Technician
How Great Plains Tribal Leaders’ Health Board Thrived with SysAid’s Phenomenal Support
Great Plains Tribal Leaders’ Health Board
Taylor Fox
HelpDesk IT Specialist
Haifa Municipality - Customer Case Study
Haifa Municipality
Reuven Korman
Director of the Education Department
From Chaos to Efficiency The SysAid Copilot Transformation
Isratech Jamaica Limited
Andre Gayle
IT Manager
LAN Airlines - Customer Case Study
LAN Airlines
Enrique Gatica A.
Avionics Group Leader
Lanseria International Airport - Customer Case Study
Lanseria International Airport
Stephen du Plessis
IT Manager
Marvell Israel - Customer Case Study
Marvell Israel
Maoz Mussel
Information Applications Group Manager in IT
Microdrones - Customer Case Study
Microdrones
Mircea Pacurariu
Global IT Manager
Milwaukee Metropolitan Sewerage District (MMSD) - Customer Case Study
Milwaukee Metropolitan Sewerage District (MMSD)
Scott Johanning
Director of Technology
Mission Health Services - Customer Case Study
Mission Health Services
Michael Hughes
IT Director
How Mission Health Services Achieved 90% Faster Resolutions with SysAid
Mission Health Services
Michael Hughes
IT Director
North York General Hospital - Customer Case Study
North York General Hospital
Chi-Cheng Chu
Manager, Information Services
Automation at the Heart of EU Group’s Service Delivery
Orior
Eddy Morello
Head of IT Infrastructure
Graduating to Smarter ITSM at One of Canada’s Leading Research Universities
Queen’s University
Paul Hiles
Associate Director
Enabling People to Do Their Best Work with SysAid
Relay Resources
Tiffany Mueller
Vice President, Marketing & Communications
SysAid Cuts Resolution Times by 90% Reducing Manual Ticket Management from 2-3 Days to Just 2-3 Hours for Critical Issues at Republic Bank of Ghana
Republic Bank of Ghana
Sandra Gyan-Mante
Information and Communication Technology
25% Faster Resolutions for Sava Re Supporting 10,000 Users Across 6 Countries with SysAid
Sava Re
Matjaž Straisar
Executive Director of Information
Simbec-Orion Breaks Global IT Barriers and Scale With SysAid Copilot
Simbec-Orion Group
Garan Thomas
Senior Desktop Support Engineer
Sintec embraces enterprise service management
Sintec
Isaí Quintas
IT Manager
Packing Efficiency and Customization into a Digital Transformation Journey
Söhner
Maximilian Haag
Systems Administrator
Spectrum Healthcare - Customer Case Study
Spectrum Healthcare
Sam Miller
Spectrum Healthcare
St. George - Customer Case Study
St. George
Jeffrey Brown
Customer Support Manager
St. Patrick’s Mental Health Services - Customer Case Study
St. Patrick’s Mental Health Services
Andrina O’Neill
Senior Systems & UC Engineer/Service Desk Supervisor
Tel-O-Fun Pedals Fast into a New Realm of IT Customer Support
Tel-O-Fun
Ofer Sela
CEO
95% SLA Compliance and 3+ Hours Saved Daily: How Telesure Transformed IT Support with SysAid
Telesure Investment Holdings
Tshepo Manyelo
Third-party Application Support Specialist
The Guardian - Customer Case Study
The Guardian
Louise Sandford
Application Analyst
One of the Largest US Charities Slashes Response Times, Cuts Costs, and Optimizes Training
The Jewish Board
Uday Madasu
Chief Information Officer
SysAid Spaces Transforms Tiger Feet’s IT Landscape
Tiger feet
Luke Scott
IT Support Analyst
How SysAid Keeps TISUR’s IT on Course
TISUR
Angelo Villalobos Chilo
Head of IT
Titan Lenders - Customer Case Study
Titan Lenders
Matthew Steck
CIO
97% Satisfaction, 60% Fewer Tickets The University of Limpopo’s Digital Transformation
University of Limpopo
Corus Mabulwana
Deputy Director of User Support Services
America’s #1 Public University Drives Academic Success with Comprehensive IT Management
University of Michigan
Cheryl Sobkow
Director of IT Support Services
Faster IT, Better Care UofL Health’s SysAid Transformation
UofL Health
Derek Simonet
Service Desk Technician
How VINLEC Transformed IT with SysAid
VINLEC
Mark Moses
Information Network & Technology Analyst
Volksbank Triberg eG - Customer Case Study
Volksbank Triberg eG
Frederic Hör
IT Procurement Merchant
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