Case Study: TISUR achieves streamlined IT operations and faster end-user support with SysAid

How SysAid Keeps TISUR’s IT on Course

TISUR, the operator of Terminal Internacional del Sur, needed better control over IT support for its port operations. Before working with SysAid, requests were spread across email and Excel, tickets were getting lost, and the IT team lacked visibility and consistency in handling issues for 350 end users. SysAid’s on-premise ITSM solution gave TISUR a secure, locally hosted platform to improve service management while keeping tight control over data.

With SysAid, TISUR streamlined ticket management, automated repetitive tasks, centralized software inventory, and improved workflows across IT, Logistics, Customs, and Maintenance. The results included faster support, clearer prioritization, better traceability, and more efficient operations; SysAid also helped TISUR plan ahead with calendar visibility and reduced manual work through automation.

TISUR

Angelo Villalobos Chilo

Head of IT