Case Study: Titan Lenders achieves simpler ITSM implementation and faster employee onboarding with SysAid

Titan Lenders - Customer Case Study

Titan Lenders, a lending firm, needed an IT service management solution that was simpler to implement, maintain, and use than the complex tools they'd tried before, while also delivering functionality to support IT and broader business needs—particularly faster, standardized onboarding and better reporting to guide decisions.

SysAid delivered Incident and Request modules plus workflow automation, giving Titan a repeatable onboarding protocol that saved significant time. The company is now rolling out CMDB, Change, and Problem modules to move toward a full ITIL-based approach, and SysAid’s reporting and strong vendor partnership have improved internal processes and decision-making.

Titan Lenders

Matthew Steck

CIO