Case Study: Lanseria International Airport achieves rapid cloud migration, 92% MTTR reduction and doubled request handling with SysAid

Lanseria International Airport - Customer Case Study

Lanseria International Airport, a 24/7 commercial and charter airport northwest of Johannesburg, needed a consistent Enterprise Service Management (ESM) solution to support employees and tenants across mobile, tablet and desktop devices. The airport faced rising operational complexity and demanded faster, more reliable IT support and issue resolution to keep operations running smoothly.

Working with SysAid and the AWS Workload Migration Program, Lanseria completed a cloud migration in just 12 days to SysAid Cloud and adopted SysAid for Teams. The move delivered faster self-service, omnichannel access, and stronger security and updates—doubling monthly employee requests, cutting average MTTR from 25 days to 2 (a 92% improvement), achieving a 5.0 customer satisfaction score, reducing costs and keeping downtime under two hours.

Lanseria International Airport

Stephen du Plessis

IT Manager