Case Study: Great Plains Tribal Leaders’ Health Board achieves faster, more efficient IT support with SysAid

How Great Plains Tribal Leaders’ Health Board Thrived with SysAid’s Phenomenal Support

Great Plains Tribal Leaders’ Health Board (GPTLHB) needed a better way to manage IT support at its Oyate Health Center, where a clunky ticketing process, poor visibility, and scattered asset tracking were slowing the team down. Employees were avoiding the old system and using emails or in-person requests instead, making it hard for IT to prioritize work or maintain accurate records. GPTLHB turned to SysAid for a more user-friendly ticketing system, real-time analytics, and asset management.

SysAid implemented a self-service portal, admin tools, Copilot chatbot, Spaces UI, and asset management capabilities, helping GPTLHB streamline support and gain control over workflows. The results were immediate: 75% of the organization’s 500 users adopted the portal in the first month and 100% by the second, while ticket usage increased by 200%. With SysAid, the IT team now resolves issues faster, works more efficiently, and tracks hardware in one centralized place.

Great Plains Tribal Leaders’ Health Board

Taylor Fox

HelpDesk IT Specialist