Case Study: Spectrum Healthcare achieves streamlined IT operations and 50 hours/week time savings with SysAid

Spectrum Healthcare - Customer Case Study

Spectrum Healthcare Partners is Maine’s largest multispecialty, physician-owned organization, with 200+ physicians across nine divisions and an IT team of 32 supporting multiple sites. Rapid growth left IT fragmented—multiple help desks, no standard processes, poor asset tracking, and no prioritization—so Spectrum needed to consolidate services and mature operations using an ITIL framework.

Spectrum implemented SysAid as a single platform for service management, asset tracking, automated workflows (hardware approvals, SSL renewals, email routing/escalations), a knowledge base, and built-in analytics with daily reports. The result: outstanding tickets fell from about 500 to 70, automation saved roughly 50 hours per week, mean time to resolve dropped 20%, tiering and prioritization improved throughput, and other departments are now seeking to adopt the solution.

Spectrum Healthcare

Sam Miller

Spectrum Healthcare