Case Study: Aircraft lessor BBAM achieves digital transformation and rapid onboarding with SysAid

How a leading aircraft leasing company embarks on a digital transformation journey

BBAM, a San Francisco–based aircraft leasing company with 476 modern aircraft and over $27 billion in assets under management, supports more than 90 airlines worldwide and operates global offices. Rapid corporate growth strained its IT Technical Program Management team: service and asset management were fragmented and manual (email, spreadsheets, physical audits), onboarding and provisioning were slow, audit trails were hard to find, and reporting required time‑consuming manual compilation.

To scale, BBAM implemented SysAid for end‑to‑end IT service management—automating ticketing, change and release management, centralized asset lifecycles, self‑service, onboarding/offboarding workflows, a knowledge base, and customizable reporting. Deployed in October 2018, the solution delivered faster, auditable processes (new‑hire onboarding cut from as long as a month to 1–2 days), streamlined reporting and service desk operations, and materially improved IT efficiency across the business.

BBAM

Teresa Eng

Senior Business Technology Analyst