Case Study: Auxis (managed service provider) achieves improved service levels and higher end-user satisfaction with SysAid

Accelerating IT Managed Services for Clients of All Shapes and Sizes

Auxis, a leading MSP and management consulting firm serving finance, IT and customer-service functions from hubs in the U.S., Costa Rica, Colombia and Mexico, needed a scalable, multi-tenant IT service management platform that would help clients "rethink IT" as a measurable, repeatable service. The company required clear accountability, analytics, and automation to support digital transformation across many clients and found its previous solution inadequate.

Auxis deployed SysAid — an ITIL-aligned, out-of-the-box ITSM with automation, reporting, multi-tenancy, self-service portal and service catalog capabilities — integrating SysAid data into Power BI and extending the platform beyond IT into areas like HR. The result was rapid adoption, improved response and resolution times, clearer performance analytics and cost tracking, higher client satisfaction, and a faster path to further automation and "zero-touch" ticketing.

Auxis

Alvaro Prieto

Sr. Managing Director, Founder & Technology Leader