Case Study: Mission Health Services achieves faster ticket resolution with SysAid

Mission Health Services - Customer Case Study

Mission Health Services, a community-based nonprofit healthcare organization, was struggling with limited resources, budget pressure, and concerns about protecting patient data. Its administrators were using a home-grown helpdesk approach that made ticket creation slow and cumbersome, and they needed a more secure, efficient IT service solution from SysAid.

SysAid helped Mission Health Services migrate to the cloud and implement SysAid for Teams, giving the IT team faster access, better automation, and improved security without VPN dependence. The result was a 10% reduction in MTTR, 10–15 minutes saved per ticket, and 75% of tickets closed the same day, while also reducing hardware and maintenance costs.

Mission Health Services

Michael Hughes

IT Director