Case Study: Mission Health Services achieves 90% faster ticket resolution with SysAid

How Mission Health Services Achieved 90% Faster Resolutions with SysAid

Mission Health Services, a nonprofit skilled nursing and rehabilitation provider in Utah, struggled with manual ticket tracking, long resolution times, and limited visibility into IT performance across multiple locations. Its lean IT team needed a better way to support over 500 employees and stay compliant with HIPAA, so it chose SysAid ITSM to help manage requests more efficiently.

With SysAid, Mission Health Services centralized and automated its ticketing and reporting workflows, added real-time status updates, and improved prioritization and follow-up. The results included 90% faster ticket resolution, 75% fewer open tickets, and more than 20,000 tickets handled with improved satisfaction. SysAid also helped streamline compliance and made IT more scalable and proactive.

Mission Health Services

Michael Hughes

IT Director