Case Study: Tiger Feet achieves 75% faster issue resolution with SysAid Spaces by SysAid

SysAid Spaces Transforms Tiger Feet’s IT Landscape

Tiger Feet, a UK greeting cards, party supplies, and gift items company with warehouses across the country, was struggling with scattered emails, lost messages, and a lack of centralized ticketing to manage IT support efficiently. The team also had difficulty tracking assets, especially with remote workers and inconsistent records, so they turned to SysAid Spaces to help organize their IT operations.

SysAid implemented a centralized service desk and asset management solution with ticket tracking, automation, a self-service portal, and the Spaces interface, including the “Journey” tab for clearer issue history. The result was streamlined workflows, better communication, and a 75% improvement in issue resolution time, along with higher productivity and happier end users.

Tiger feet

Luke Scott

IT Support Analyst