Case Study: Volksbank Triberg eG achieves streamlined incident and asset management with SysAid

Volksbank Triberg eG - Customer Case Study

Volksbank Triberg eG, a mid-sized German bank, needed a more affordable, cloud-based IT service solution after finding its previous GMS system too costly and lacking a SaaS option. The bank sought ITIL-aligned workflows to better manage incidents, assets, and configuration items while reducing administrative overhead.

They implemented SysAid for incident and asset management, CMDB, email integration, automation, and reporting. The platform centralized asset data (purchase dates, costs), enabled efficient incident resolution, and helped predict the impact of changes on the network. Monthly reports improved management visibility, support was responsive, and the bank is now planning to add change management—ultimately delivering stronger operational control and a recommended solution for similar banks.

Volksbank Triberg eG

Frederic Hör

IT Procurement Merchant