Case Study: St. George achieves 90% improved patch success and proactive IT with SysAid

St. George - Customer Case Study

St. George, Utah — one of the fastest-growing U.S. municipalities supporting ~1,000 users with a three-person IT team — faced fragmented technology, poor asset visibility, manual patching, siloed divisions and an expiring vendor contract. The city needed rapid standardization and automation for patch management, asset tracking, ticketing and onboarding to stop firefighting and make better use of limited staff.

St. George implemented SysAid and became a Design Partner for SysAid Copilot, using automated workflows plus an AI Chatbot and Emailbot to enable self-service, centralized asset tracking and proactive IT management. In a six-week rollout and three months of use they saw a 90% improvement in patch success rates, a 20% reduction in MTTR, dramatic time and resource savings, and freed technicians to focus on higher-value work.

St. George

Jeffrey Brown

Customer Support Manager