Case Study: VINLEC achieves faster IT response, higher ticket resolution, and full SLA compliance with SysAid

How VINLEC Transformed IT with SysAid

VINLEC, the sole electricity provider for St. Vincent and the Grenadines, supports more than 46,000 customers across multiple islands with over 300 employees spread across plants, offices, and remote sites. Facing the challenge of keeping IT and operational teams connected across land and sea, VINLEC chose SysAid as a single, complete IT service management solution to improve communication, reporting, and issue resolution.

With SysAid, VINLEC gained analytics reporting, a unified dashboard, and full remote support capabilities, allowing technicians to track incidents, generate reports in minutes, and troubleshoot issues without traveling between locations. The results included 12X faster response and resolution, 2.5X more tickets resolved each day, and full SLA compliance and accountability.

VINLEC

Mark Moses

Information Network & Technology Analyst