Case Study: Sintec achieves unified enterprise service management and faster, more accurate support with SysAid

Sintec embraces enterprise service management

Sintec is a 30‑year Latin American business consulting firm that helps clients improve operations, IT and talent strategies. As the company grew, its informal, email-and-phone IT support became unwieldy—tickets had no audit trail, no metrics, and no way to identify trends or measure performance across IT, HR, marketing, design, administration and commercial support.

Sintec implemented SysAid as a unified enterprise service management platform—deploying ticketing, automated routing, a customizable self‑service portal, SLAs and built‑in reporting across multiple departments. The change delivered faster, more accurate routing and resolution, clear performance metrics and SLA tracking, and centralized coordination that improved internal efficiency and became a visible value‑add for clients.

Sintec

Isaí Quintas

IT Manager