Case Study: Microdrones achieves global IT visibility and fewer incidents with SysAid

Microdrones - Customer Case Study

Microdrones is a multinational provider of fully integrated drone systems and aerial mapping solutions for surveying, mining, agriculture and more, with offices and customers around the world. As the company expanded, its IT was fragmented and largely ad hoc—there was no centralized incident or asset management, so leadership lacked visibility into chronic problems, global assets, workloads and trends, which wasted time and money.

Microdrones implemented SysAid’s ITSM with built‑in asset management to create a single global inventory and dashboard for servers, workstations and other devices. That visibility enabled proactive monitoring and faster upgrades/replacements, led to a sharp drop in asset‑related incidents, improved operations and end‑user satisfaction, and set the team up to roll out self‑service, analytics and broader device coverage.

Microdrones

Mircea Pacurariu

Global IT Manager