EXL B2B Case Studies & Customer Successes

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EXL Service is a global analytics and digital solutions company that provides operations management, decision analytics, and technology platforms to industries such as insurance, healthcare, banking, financial services, utilities, travel, transportatio...

Case Studies

Showing 52 EXL Customer Success Stories

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a leading multi-specialty group practice improves patient experience with EXL's central nurse triage program

a coordinated care organization achieves lien recovery success with EXL Health

Employer Group achieves ~15% savings with EXL Health population health analytics

a Fortune 500 financial institution improves loan underwriting with EXL Transaction Insights

a leading global bank accelerates multi-system lineage tracking with EXL Code Harbor™

a global bank achieves $30M savings with EXL Conversational BI

a global financial services leader saves $12M with EXL and Google Cloud agentic AI

a global premium beauty retailer improves supply chain efficiency with EXL

a major U.S. healthcare provider reduces costs and improves value-based care with EXL Health

Hi-Tech Manufacturing Company transforms accounts receivable and improves cash flow with EXL

HomeRiver Group streamlines lease management with EXL and Appian

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insurers reduce underwriting costs with EXL’s generative AI assistant on Amazon Bedrock

a large global wholesale food distribution company creates a centralized transformation office with EXL

a large health insurance client reduces appeals and grievances with EXL

a large multinational bank boosts collections performance with EXL Paymentor

a large national health plan reduces cloud migration costs and turnaround time with EXL Health

a large national health plan reduces payment errors with EXL Health’s Pre-Pay Audits solution

a large national vision care management services organization improves revenue cycle performance with EXL and REVELOHEALTH

a large regional health plan improves member outcomes with EXL Health population analytics

a large regional healthcare organization improves emerging population risk management with EXL Health

a large U.S. healthcare payer improves Medicare sales performance with EXL

a large UK energy and home services provider improves customer experience and retention with EXL

a large U.S. regional health plan improves reporting, member engagement, and star ratings with EXL CareRadius

a leading client in the healthcare solutions space modernizes healthcare analytics with EXL and Databricks

a leading financial institution automates code validation with EXL's Code Harbor™

a leading global professional services firm achieves scalable, faster audit data extraction with EXL

a leading healthcare organization reduces call costs and handle time with EXL EXELIA.AI

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a leading healthcare organization improves patient scheduling and access with EXL and Databricks

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a leading healthcare services provider improves F&A accuracy and efficiency with EXL's AWS-based response management solution

a leading insurance brokerage firm in the U.S. cuts COI processing time with EXL XTRAKTO.AI

a leading insurance provider achieves 50% efficiency gains with EXL’s Code Harbor™

a leading retailer achieves £5M in savings with EXL's digital contact center transformation

a leading tier-one annuity provider reduces surrender rates and unlocks lifetime value with EXL predictive analytics

a leading U.S. physician-led value-based care organization streamlines outreach and scales operations with EXL Health

a leading UK financial institution achieves faster, compliant code migration with EXL's Code Harbor™

a leading UK home and energy care provider improves customer journeys and reduces debt with EXL

a major insurer reduces costs and simplifies data operations with EXL and Databricks

a major U.S. healthcare payer achieves significant payment integrity savings with EXL Health

a mid-market pharmacy benefit manager achieves a unified member experience with EXL

Midwestern Academic Medical Center achieves real-time COVID-19 decision-making with EXL Health dashboard

a multi-national real-estate conglomerate achieves near real-time data access with EXL and AWS

NAES reduces billing time by 50% with EXL’s agentic AI solution

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a not-for-profit health system achieves more accurate, efficient government reporting with EXL Health

a top national healthcare payer improves payment integrity with EXL

a payer client achieves improved DRG savings with EXL analytics-driven clinical auditing

Regional Insurance Company automates life underwriting with EXL LifePRO Digital Suite

SmartestEnergy improves billing automation and working capital with EXL

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a title services provider achieves 20% OPEX reduction with EXL digital transformation

a U.S. healthcare provider achieves $15M in savings with EXL Health data-driven analytics

a UK online retailer achieves near real-time push data ingestion with EXL's AWS solution

a US-based consortium of nonprofit organizations improves funding efficiency and financial reporting with EXL

a US-based Fortune 500 media and communications company achieves $6M in discount capture savings with EXL

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