Case Study: Midwestern Academic Medical Center achieves real-time COVID-19 decision-making with EXL Health dashboard

Midwestern Academic Medical Center builds 100-metric COVID dashboard in 3 weeks with EXL

A midwestern academic medical center faced significant challenges at the onset of the COVID-19 pandemic, struggling to manage surging patient volumes, critical supply chain shortages, and a lack of real-time data from its disparate 25+ systems. To address this, the organization partnered with vendor EXL to create a centralized dashboard solution for real-time decision-making.

EXL implemented a custom dashboard architecture using SQL, Tableau, and Azure, which integrated data from numerous sources and employed natural language processing to predict COVID-19 diagnoses from doctor's notes. The solution, delivered in just three weeks, tracked over 100 metrics, enabling the medical center to proactively manage resources, capacity, and PPE. This empowered staff to make critical near real-time decisions, improve patient flow, and decrease the spread of disease.