Case Study: a global premium beauty retailer improves supply chain efficiency with EXL

Global Premium Beauty Retailer cuts inventory lead time by 62% with EXL

EXL partnered with a global premium beauty retailer that was facing significant supply chain challenges. The client struggled with inefficient manual processes, a lack of digital tools, and limited data visibility, which led to delayed shipments, damaged inventory, and an inability to meet consumer demand during peak seasons.

EXL implemented a suite of digital solutions and process improvements, including a real-time purchase order tracking tool, a vendor chargeback process, and dedicated teams for SKU reforecasting and operations transformation. These interventions resulted in a 62% reduction in inventory lead time, a 60% improvement in problem inventory resolution, and the collection of $2.5M in vendor chargebacks over two years.