Case Study: SmartestEnergy improves billing automation and working capital with EXL

SmartestEnergy boosts auto-billing 30% with EXL

SmartestEnergy, a next-generation energy company in the UK, partnered with vendor EXL to address challenges in its billing operations. Due to rapid annual growth of 30%, the company needed to move beyond manual processes to automate its billing, improve the rate of revenue billed on time, and reduce failure demand to support its expanding customer portfolio.

EXL installed an expert team with utility industry expertise to conduct an in-depth analysis. The solution involved identifying and fixing system bugs, eliminating non-value-added billing exceptions, and creating new proactive workflows. As a result, EXL helped SmartestEnergy achieve a 30% improvement in auto-billing, a 50% reduction in failure demand, and an increase in revenue billed on time to 96%, all while the customer base continued to grow significantly.

SmartestEnergy